NYC’s 311, version 2.0

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When Springwise first highlighted New York’s 311 Service back in June 2003, its primary focus was as a municipal clearinghouse for non-emergency services. In those early days, 311 operators typically handled issues like complaints about noisy neighbors, pothole repair requests, and clarification of the city’s Byzantine alternate-side-of-the-street parking rules. Now, the initial success of the service has prompted New York’s city government and tourism sectors to set new, loftier goals – 311 is being transformed into a one-stop info source for the city’s vast cultural and entertainment offerings.

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