Airport trials real-time feedback system for bathrooms

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Physical feedback forms were once the only way to learn people’s thoughts about a service. Technological advances mean companies can now get feedback on the spot. From customer service comments to details on where improvements can be made, innovations have changed the way companies communicate with customers. Instant feedback can be captured in many ways thanks to advancing technology. In Brazil, reactions to advertising on the metro are captured via facial recognition technology. Feedback technology has even been integrated into yoga apparel to aid form and posture. Feedback is integral for businesses to thrive and operations to improve their offerings.…

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