Bank creates community innovation cafés
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Many banking innovations we’ve seen recently have focused on making services available more often and at greater convenience to users, such as video teller machines or a social media chatbot that enables all bills to be paid through a single app, but one bank is shifting its focus to a community-based approach. Capital One Cafes has launched several outlets across the US that combine aspects of banking with the ‘third space’ work/relax environment that coffee shops offer. As well as sitting down with Capital One ‘ambassadors’ for traditional banking services, users can also just hang out and enjoy the free…
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