Chat platform offers free tech support via smartphones

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The combination of immediacy and informality offered by smartphone messaging platforms make them an ideal framework for efficient customer service. Apple already encourage their customers to seek help via messaging chats with their experts and we recently wrote about Haptik, which replaces call centres with a WhatsApp style multi-topic chat platform. Now, Californian start-up Xprt are offering confused computer users free technical support and shopping advice via their simple smartphone messaging app. Xprt hosts live one-to-one chats with reliable experts, enabling consumers to solve all their technical difficulties without having to scour through manuals or place hopeful queries on message-boards.…

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