Crowdsourced customer service

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Earlier this month we wrote about RedesignMe, a Dutch site that offers a place for consumers to share complaints, offer suggestions and try their hand at redesigning the products that are part of their lives. San Francisco-based Satisfaction, which just recently entered beta, takes the concept one better by giving the marketers behind those products a chance to be explicitly involved. Working on a notion it calls "people-powered customer service," Satisfaction lets consumers participate in conversations about customer service issues specific to particular companies or products. A recent post in the Twitter section, for example, describes a problem one consumer…

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