Customer service via Facebook Messenger
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Customers are increasingly using social media to make contact with businesses and broadcast complaints publicly in the hope of receiving a quicker response. Last year we wrote about two new customer service apps that integrate with social messaging platforms — Hello.de, and Places which lets consumers send text messages to organizations to do things like make bookings or check opening hours. Now, MsgUs is a button that takes the website visitor directly to Facebook Messenger in order to initiate a conversation with the business. Currently being beta tested, the system is free and requires no coding. Interested companies follow a…
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