Call centres replaced by WhatsApp customer support

Call centres replaced by WhatsApp customer support

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In the US, over 50 percent of companies currently provide customer service via social media, and we have already seen Places enabling customers to talk to any local business via text message. Moving customer relations online makes support teams more available and approachable, significantly cutting down on the stress and costs associated with call centres. Now, two new solutions from Germany and India are hoping to help the rest of the world’s businesses catch up — providing new platforms for digital customer service.

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