The Tennessee Government has introduced the devices to help improve waiting times for drivers looking to renew or replace their licence.
iPads have proven to be versatile objects and we’ve seen them used to make hospital patients feel more comfortable, to entertain men while shopping and to act as a city guide for tourists. Now, the Tennessee Government has introduced the devices to help improve waiting times for those looking to renew their drivers’ licence. Some 72 iPad kiosks have been installed at 26 driver service centers by the state’s Department of Safety and Homeland Security, which will act as self-service stations for drivers whose licences have expired or been lost. Using an app designed to guide registrants through the renewal process, the iPads enable drivers to complete the entire transaction themselves, helping to reduce waiting times at the centers and alleviating the workload of staff. According to the department, the process can be completed in minutes. Users can also change their details using the app and, in the future, the ability to schedule a road test will be added. The Tennessee Government has taken advantage of new technology to provide better customer service to the state’s residents. Are there other areas of government that could benefit from similar iPad integration? Spotted by: Raymond Kollau