In-store wave riding

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Sporting goods retailers that cater to divers, bicyclists and skiers strive to build their customer base into a community, frequently organizing outings, classes and gear clinics. The events cement long-term customer relationships and the experiences help those customers make the most of their purchases. (See our sister-site’s briefing on status skills for more examples of helping customers master skills.) A Florida extreme sports store called Adrenalina has gone to the next level by bringing the excitement of its surfing products right into its shopping mall space. Enter the FlowRider: an in-store surfing simulator that creates an artificial wave using…

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