Innovation That Matters

During COVID-19, businesses are finding innovative ways to work remotely | Photo source Thomas Lefebvre on Unsplash

On-demand marketplace supports remote customer support workers

Work & Lifestyle

Solv™ provides an Uber-style business model to the support field, with workers setting their own schedule and paid upon completing units of work


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Spotted: Solv™ on-demand marketplace platform, the latest in Belfast-based Concentrix’ Customer Experience innovation, aims to help people work from anywhere in the world.

The Northern Ireland firm is best known for its call centres, from which it provides customer-centric support for major global companies and government organisations such as HMRC. 

Solv™ introduces an Uber-style business model to the support field. Workers on the system (which Concentrix calls “Solvers”) will be able to set their own hours and work remotely from anywhere in the world. Rather than paying fixed wages, Solvers are paid based on completing units of work, allowing them to receive a weekly wage via PayPal. Support workers simply have to sign up online and complete an assessment programme that checks whether they have the skills and level of experience required for a client. 

For the client, Solv™ provides a crowdsourced support service that can be leveraged to meet demand. Not only does this offer huge flexibility, but it also eliminates the costs of running an office and providing training, reducing client costs by an estimated 35-50 per cent.

Since launching last June, Solv™ has won several awards (including the Stevie International business awards and Big Innovation 2020, amongst others) and is being used globally across the US, UK, Ireland, and India. 

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