Just dial 311

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New York City's 311 could become a model of customer service innovation Innovative customer service is probably the last thing you would expect from a city government. And yet, New York Mayor Bloomberg came up with just that when he introduced '311': THE number for New Yorkers to call when they have *any* question relating to their city, neighborhood or the city government. In 1996, across the US, the 311 number was set aside as a non-emergency alternative for the well known '911'. Ever since, a growing number of American cities have introduced it to their citizens, including Chicago, which…

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