Webcam mortgage advice for deaf bank customers
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Connectivity is helping to make inclusivity easier. Smart hearing aids can be personalized for bespoke alerts and tasks. A smart shirt now allows deaf people to experience orchestra concerts through vibrations. In The Netherlands, ABN AMRO bank has introduced a sign language service through its webcam appointment system. The banks say that around 25 percent of its mortgage-related meetings take place via webcam, a service that was introduced in 2011. Now, following a suggestion from two deaf employees, sign language mortgage advice is available for customers with hearing impairments. Other areas of advice via sign language will be added if…
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