New shopping baskets for just browsing or help wanted

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Eco-friendly South Korean cosmetics company Innisfree has found a low-tech way to make shopping more enjoyable and stress free. Shoppers entering the store now have a choice of two baskets – one with a green tag and one with an orange tag. The green tagged baskets indicate to the sales team that the shopper doesn’t currently need assistance, and the orange tagged baskets indicate that the shopper would like to speak with a sales person. Awkward conversations are now much easier to avoid, helping both employees and customers save time and reduce stressful interactions. Potential problems with the initiative that…

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