Platform facilitates online help from retailers

Platform facilitates online help from retailers

United States18 Oct 2012
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We’ve already seen Neiman Marcus roll out its NM Service App, which enabled staff to see the customer history of shoppers checking into their stores in realtime in order to better understand their needs. Now Firefly is hoping to do the same for online stores, helping them to guide consumers through the site and offering purchase suggestions by sharing screens.

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