Platform gamifies call centre work
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Call centers rely almost entirely on good customer service, but the repetitive nature of the work and quantitative measuring can create an unpleasant working environment. Now, EvaluAgent aims to change call centre jobs for the better, by gamifying the work so as to motivate and reward workers. We have seen gamification used to encourage workers to live more healthy lifestyles and EvaluAgent works on the same premise that points systems and rewards can work as incentives to brighten up monotonous tasks. To begin, managers use the platform to set goals for teams and individuals according to the targets of the…
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