Tech Explained: Chatbots

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If you have recently messaged a large or even medium-sized company, you have probably communicated with a chatbot. A chatbot is an application that uses artificial intelligence technology and natural language processing to have conversations. Where businesses previously used call centres to answer customer questions, many are now employing chatbots. Platforms like Google Assistant, Siri and Alexa are all types of chatbots. The user types or asks a question, and the chatbot responds with the right information. Chatbots can learn from their previous ‘conversations’ in order to personalize the interactions. They can also sift through huge amounts of data very…

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