Text messaging platform to simplify customer service

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Finding a company’s contact details in order to make an enquiry and receive a prompt response is an experience that frequently frustrates consumers. However, a start up in the US — TalkTo — aims to tackle this problem with a service that lets users text local businesses with their question, and ensures they receive a text response back. TalkTo was founded by Stuart Levinson and Riley Crane as a simple way for consumers to contact local businesses without having to trawl through websites, fill out online forms or waste time on hold. Users access the service via the web or…

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