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TfL will send commuters Twitter DMs for delays

Work & Lifestyle

Transport for London has introduced a pilot program, which enables commuters to receive service updates via their Twitter direct messages.

We’ve seen Transport for London (TfL) embrace innovative tech before, with this accessible travel planning app helping those with limited mobility navigate the London underground. Now, Travel Alerts on Twitter will give commuters personalized, real-time travel notifications via their devices.


The initiative enables users to receive service disruption notifications via direct messages on Twitter. Commuters first visit the TfL website and log in with their Twitter accounts. Then, they can choose which lines they want to receive notifications about, and tailor the updates to only receive pings when it is relevant, such as weekday commuting hours. While currently only offering updates on the Central and District lines and the Overground and Rail services, if the pilot proves successful the project could be expanded to the whole network.

How else could transport networks alert users to travel updates?



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