Using pictures to help tenants request repairs

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Managers of buildings and housing communities know that collecting and coordinating repair requests on their properties can be a complicated and time-consuming task, particularly when tenants are multicultural and language barriers exist. Housecall simplifies and automates much of the process with a web-based service that relies primarily on pictures. Created by UK-based M3 Housing, Housecall presents tenants with a step-by-step online guide to reporting a problem. They begin by specifying what broad category their problem falls into—plumbing, heat/electric, or roofs/drains, for example—aided by a pictorial representation of each. The graphics-based process continues from there by helping residents zero in on…

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