Video-enabled ATM connects users with remote bank tellers

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Queuing for banking services can be a pain for customers, but telling machines can often be confusing or tricky to operate. The NCR APTRA Interactive Teller uses telepresence technology to deliver real-time customer service to ATM users, offering help and advice remotely. Acting as a cross between automated and personal customer service, the machines feature a video and speakers that enables two-way audio-visual communication between the user and an operator located elsewhere. At any time during use of the ATM, customers can choose to connect with a bank teller, who can offer support on how to use the device, give…

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