Virtual customer service uses AI to detect human emotion

Virtual customer service uses AI to detect human emotion

shopping-snapshot-cover
Enjoy this article? You may also be interested in our Shopping Innovation Snapshot >>
ga('send', 'event', 'Retail', 'article', 'article-industry-impression', {nonInteraction: true});

Dealing with the customer support department of many companies can be an infuriating task — as a recent viral recording of a Comcast call demonstrated pretty perfectly. But can digital alternatives offer an improvement? IPsoft’s Amelia is an AI customer service agent that can accurately detect the mood of the customer to better deal with their request.

shopping-snapshot-cover
Enjoy this article? You may also be interested in our Shopping Innovation Snapshot >>

Spotted another good idea???
Join our network and earn rewards

Add to my folders:

Select any pre-existing folders to add the current post to. Posts will be added to a 'default' folder if nothing is selected.

Create a new folder (Optional)

Separate with commas to add multiple folders. The current post is automatically added to any new folders you create (e.g. my new folder, my second folder).

Add

Remove from my folders

Below is a list of folders where the current post appears in. Select the folder you wish to remove it from.

Update